“At Flowserve, we feel that the key trends in the pump industry are:
Increasing focus on system optimization rather than simply equipment performance.
An accelerating conversion from “reactive” to “proactive” to “predictive” customer maintenance strategies.
Growing customer demand for more aftermarket services from the OEM. Reliable and cost-effective supply of parts, services and repairs are not enough. Customers are seeking suppliers who have comprehensive and flexible service capabilities. They expect their suppliers to play a role within their maintenance strategy.
Increasing interest in performance-based contracts to ensure objectives are met, including key financial metrics such as return on investment.”--Kirk Wilson, Vice President/General Manager Integrated Solutions Group, Vice President Marketing, Engineering & Technology, Flowserve Corporation, Pumps & Systems Editorial Advisory Board