“At Flowserve, we feel that the key trends in the pump industry are:
- Increasing focus on system optimization rather than simply equipment performance.
- An accelerating conversion from “reactive” to “proactive” to “predictive” customer maintenance strategies.
- Growing customer demand for more aftermarket services from the OEM. Reliable and cost-effective supply of parts, services and repairs are not enough. Customers are seeking suppliers who have comprehensive and flexible service capabilities. They expect their suppliers to play a role within their maintenance strategy.
- Increasing interest in performance-based contracts to ensure objectives are met, including key financial metrics such as return on investment.”--Kirk Wilson, Vice President/General Manager Integrated Solutions Group, Vice President Marketing, Engineering & Technology, Flowserve Corporation, Pumps & Systems Editorial Advisory Board