DENVER - The American Water Works Association has announced the opening of its annual benchmarking survey.
AWWA’s Benchmarking Program was developed to help utilities track their own data and compare it to established standards among water industry peers. The program focuses on two areas – an annual survey to collect performance data and publication of that data for utilities to utilize.
This year’s survey is organized by performance indicators in five areas — organizational development, customer relations, business operations, water operations and wastewater operations. The data collection period for the survey will end on April 1.
Utility performance data that was collected from previous survey results is currently available in the AWWA Utility Benchmarking: Performance Management for Water and Wastewater. It is available in the AWWA Store.
Utilities interested in participating should visit the new online survey portal on AWWA’s benchmarking webpage. Survey participants will receive a report with their confidential results relative to the collected results of similar utilities as well as a 30 percent discount on the publication.